Centre Services

During centre trading hours*, a customer service attendant can be located at the centre's Customer Service Desk. Our friendly staff are available to assist you with store enquiries, directions, lost property, mobility equipment hire and general centre information.
You will also find an interactive directory board behind the desk to assist you in searching for store locations quickly. The Customer Service Desk is located near JD Sports and Best & Less and can be contacted on (07) 3800 7700.

*Customer service representatives are available during the following hours:

Monday: 9am - 5pm
Tuesday: 9am - 5pm
Wednesday: 9am - 5pm
Thursday: 9am - 8:30pm
Friday: 9am - 5pm
Saturday: 9am - 4.30pm
Sunday: 10am - 3.30pm

There are 5 interactive digital directories available for use in the centre. One at each major entrance, and one at the Customer Service Desk (near JD Sports & Best & Less). The directories have touch screen capability and make finding your desired store easy. Simply search by name, view store categories or search for facilities like bathrooms by following the prompts on screen.
You can also send directions directly to your mobile device by scanning a QR code on screen, then you’ll be able to navigate through the centre with ease.

Free WiFi is available at Grand Plaza. To access, select ‘FREE Shopping Centre WiFi’ in your device settings.

For more information contact the Customer Service Desk on 07 3800 7700.

We’re committed to making your time with us as comfortable as possible. Complimentary wheelchairs and motorised scooters are available from the Customer Service Desk (near JD Sports and Best & Less) on presentation of current proof of identification. You’re able to hire equipment for up to 2 hours. We do recommend pre-booking to avoid disappointment, simply call 07 3800 7700.

If you have made a wheelchair or motorised scooter booking and require assistance getting to the Customer Service desk, please call 07 3800 7700 upon arrival to the centre.

Please note: Justice of the Peace Services will not be available between 25 Dec - 13 Jan 2025.

Our Justice of the Peace Service is available in centre and located at the Suncorp Bank entry at the Kmart end of the mall.

The Justice of the Peace service runs during the below times.

Tuesday: 9:30am - 12:30pm
Thursday: 4.30pm - 7pm
Friday: 2.30pm - 5pm
Saturday: 9.30am - 12.30pm

If you require Justice of the Peace services outside of the above hours please contact the Justice Department at www.justice.qld.gov.au/ or 1300 301 147.

To support the health and safety of both you and the volunteer, please;
1. Bring your own pen
2. Limit interactions to no more than 15 minutes
3. Maintain the 1.5m distance
4. Use hand sanitiser before and after handling any documents

Please note, volunteer's may cut the queue prior to the end of the scheduled closing time to ensure the service concludes on time. Thank you for your cooperation.

Grand Plaza is committed to providing the best customer experience to its shoppers, from the moment they enter the car park. To ensure ample parking is available to customers, particularly during peak periods, the car park is monitored by Secure Parking who have engaged Traffic Monitoring Services (TMS).

Follow our Easy Guide to Parking and you and your family can enjoy your visit without parking stress.

Grand Plaza offers customers 4-hour complimentary parking.

• Over 2,500 parking spaces
• 4-hour FREE period for customers of the centre
• Disabled and pram bays for your shopping convenience
• No entry or exit boom gates or onsite parking charges (for under 4-hours)
• Limited under cover parking located in the orange car park ground level which can be accessed from Grand Plaza Drive.

Car Park Monitoring
The car park is monitored and regularly patrolled by TMS Traffic Monitoring Services to ensure there are always parking spaces available for Grand Plaza customers.

• Traffic Monitoring Service team will be monitoring the car park to identify cars that are staying over the FREE time limit
• Refer to the on-site signage for parking terms and conditions
• The owners of any vehicle that is in breach of the 4-hour free period will be issued with a $77.00 breach notice

Click here for more information.

Grand Plaza Retail Staff and Contractor Parking
Retail staff and contractors can enjoy complimentary parking whilst working at Grand Plaza. To avail of this offer please ensure the store manager or owner have registered your details with Centre Management and you are familiar with the staff parking location. Failure to park in the designated staff parking area or failure to provide the necessary information to Centre Management may result in a breach notice. It is also the individuals responsibility to provide updates due to changes in vehicle.

Please click here for staff car park map.

FAQs

How do I pay my breach notice?
Traffic Monitoring Services offer a secure 24/7 online payment facility. They also have alternative methods of payment available. Once they have received confirmation of payment, they will allocate it to your breach notice. It is important to communicate your breach notice number when paying. See more information here.

Can I appeal a breach notice?
If you believe you have received a breach notice unfairly and can prove that you have been in the centre for over 4-hours, TMS offer a fair and equitable appeals process. You can submit an appeal via an online application here within 14 days of the breach issue date.

Are private parking breach notices enforceable?
Yes. Private non-compliance breach notices are enforceable under the laws relating to contracts and the consent given to parking on private property.

I received a reminder letter but I do not recall receiving a breach notice.
All non-compliance breach notices are affixed to the vehicle upon issue. The reminder letter summarises your breach notice details.

I didn't see any signage stating the terms and conditions of the car park, and now I have received a breach notice.
Signage at the Grand Plaza Car Park is very prominent and clearly worded.

Please click here for secure parking terms and conditions.

Parents' Rooms
Each room has a private feeding cubicle, large changing bench, microwave and sink, as well as an adult and child-size toilet.
Parents' rooms are located with the other centre amenities in the Food Court, near Woolworths and across from Kmart.

Parents with pram parking
Grand Plaza provides designated parents with prams parking spaces to give parents enough room to get in and out of the centre comfortably. You will find these designated parks within all 4 of our car parks in centre.

The Changing Places Facility is intended solely to support parents and carers of disabled persons who require the use of a hoist, changing bench, shower and centrally located toilet. This facility can only be accessed by parents or careers with a registered MLAK Key. For information concerning the MLAK Keying System please contact the Master Locksmiths Association of Australia on 1800 810 698.

Located at the Woolworths Mall amenities.

The inclusion of this facility makes a huge difference to the accessibility of Grand Plaza for a number of our visitors. Our Customer Service Team can answer any question you may have 07 3800 7700.

The Quiet Room has been created as an option for customers with various requirements to allow a little distance from the noise of the Centre. For example, customers with a sensory impairment can utilise this space to take a break, and customers can access the room for prayer throughout the day. Please note, this room is not to be used as a meeting or break room for staff, as this disadvantages customers who have a true need for this space.

The Quiet Room is open for use during Centre trading hours. For access outside of these hours, please contact Security 0428 322 975. The Quiet Room is monitored for your safety.

Located at the Coles Mall amenities.